Your Logistics and Fulfillment Partner in Japan

Logistics Situations in Japan & Why Suzuyo?

Suzuyo is supporting a variety of overseas web / mail-order companies leveraging its highly skilled know-how in the Japanese logistics industry.
On this page, we would like to introduce our area of specialty together with Japanese official/conventional logistics needs.

1. Handling of Medical related products + Cosmetic products requires authorization / license of authority.

Many of web / mail-order companies such as you are selling medical / quasi-drug / cosmetic / food products.

In Japan, those particular products are subject to related laws and authorization / licenses are required for handling. It should also be noted that the contents of those labels vary from country to country under respective pharmaceutical laws.

Every aspect of logistic activity should be checked in advance to make sure that it would be legal and in accordance with Japanese laws.

Suzuyo is capable of corresponding to those legal requirements.

- Licenses / authorization under the pharmaceutical affairs act are necessary for the handling of medical / quasi-medical / cosmetic products.

Suzuyo has licenses / authorization for handling medical/quasi-medical/cosmetic products necessary under the Japanese pharmaceutical affairs act.

This law regulates the manufacturing, use and sale etc. of drugs, quasi-drugs, cosmetics and medical devices in Japan. The purpose of this regulation is to create a framework of rules in order to secure the quality/efficacy of drugs, quasi-drugs, cosmetics and medical devices, and also to further improve national hygiene levels by taking the necessary measures to nurture and advance the research & development of drugs and medical-devices which we are especially in need of from a medical point of view.

Suzuyo has accumulated a variety of know-how through its vast logistical experience in the handling of medical/quasi-medical / cosmetic products. You can entrust all logistics affairs incl.the arrangement of transportation, customs clearance and/or storage / processing/delivery subjected to Japanese pharmaceutical laws to us at Suzuyo as a one-stop service provider. Our experts with a deep knowledge on logistic matters for the handling of medical/quasi-medical/cosmetic products provide you with a confident highly accurate logistics service best fit for your needs.

  • Cosmetic Manufacturing License
    (Category: Packaging/Labeling/Storage)

    "Cosmetic products manufacturing" license is necessary for providing services categorized as manufacturing (incl. packing / labeling / storage) for cosmetic products in Japan. Suzuyo already has this.

  • Quasi-drug Manufacturing License
    (Category: Packaging/Labeling/Storage)

    "Quasi-drug manufacturing" license is necessary for providing services categorized as manufacturing (incl. packing / labeling / storage) for quasi-drugs in Japan. Suzuyo already has this.

- Licenses / authorizations under food sanitation law are necessary for handling food products.

Suzuyo has licenses / authorizations for handling food products necessary under the Japanese food sanitation law.

All imported food must pass the required standard under an investigation in accordance with the Food Sanitation Act of Japan. Therefore, most of the food products when first imported into Japan are subject to going through strict analysis conducted by quarantine facilities designated by the Ministry of Health, Labor and Welfare of Japan in advance with the indication of proper "Examination Transcript for Imported Food etc." This shows that the products have duly passed the required standards.

Suzuyo has accumulated a variety of know-how on quality / hygiene / contamination control through its ample logistics experience in the handling of food products. You can entrust all logistic affairs incl. arrangement of transportation, customs clearance and / or storage / processing / delivery which are subject to Japanese pharmaceutical laws to us at Suzuyo as a one-stop service provider. Our experts having deep know-how on logistic issues for the handling of food products provide you with a confident highly accurate logistics service best fit for your needs.

2. All imports into Japan must go through customs clearance

All imported products must clear Japanese customs.

Suzuyo is an expert in the customs clearance field.

You can entrust all affairs from customs clearance through storage/shipment to Suzuyo as a one-stop service provider.

Suzuyo conducts over 110,000 clearance transactions per year for its customers leveraging over 250 of our own licensed customs brokers deployed to all major ports in Japan!

Suzuyo takes over all your bothersome customs clearance affairs with total confidence.

3. High-quality services

Japan is said to be one of the most demanding countries when it comes to "high-quality". Not only product-quality, the quality of accurate logistics services + Omotenashi (customer hospitality) are imperative.

Suzuyo realizes a quick / accurate logistics flow and considerate fulfillment services.

- View some of our logistic-processing services.

  • Packing

  • Ribboning

  • Labeling

  • Promotion goods kitting

  • Color / odor check

  • Enclosing leaflet etc.

- Attentive contact center service

Japanese consumers are very critical about the quality of customer services at contact-centers.

Suzuyo is capable of providing attentive contact-center/order-reception services.

We not only handle correspondence to inbound calls such as claims, we also provide outbound calls in order to encourage up-selling/cross-selling with the overall aim being the realization of regular purchases.

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