Your Logistics and Fulfillment Partner in Japan

Suzuyo’s web / mail-order fulfillment services cover not only physical product handling but also the optimization of order reception, contact center operation, payment agency etc. which are usually bothersome backyard operations for our customers.

Fulfillment here means all operations which are required for the entire process from the ordering of products through to the delivery of products.

Suzuyo provides services not only for physical product handling (from order through investigation, packing, shipping + inventory control) but also services for increasing the order repeat rates of your products through a systems integration and/or customer data management.
Contact center function is available to correspond with the return goods management and claims management on your behalf.  

Suzuyo takes care of all those operations in order to realize sales increases + reduce the costs of your web/mail order companies!

Services available

Logistics service

We can conduct any logistics services from inbound to outbound. Our capability of attentive care covers any type of products incl. those of repetition-type sales such as cosmetics / supplements and general merchandize and daily necessities which involve a lot of SKUs.

Services provided

  1. Receiving
  2. Delivery
  3. Label printing
  4. Promotion goods insertion
  5. Assembly
  6. Inbound check
  7. P/L printing
  8. Packing material provision
  9. Bagging
  10. Kitting
  11. Inventory control
  12. I/V printing
  13. Labeling
  14. Special investigation
  15. Physical inventory
  16. Receipt issuance
  17. Wrapping
  18. Gift packing
  19. Shrink wrapping
  20. Return goods reception
  • Pharmaceutical act related advisory

    We provide useful advice related to the pharmaceutical affairs act to legalize your products in Japan.

    Services provided

    1. Advice on the legalization of medical products
    2. Advice on the legalization of quasi-drug products
    3. Advice on the legalization of cosmetic products
  • Contact center operation

    We take care of your existing clients + developing new clients through contact center operations on your behalf.

    Services provided

    1. Reception of inquiries
    2. Secretariat operations
    3. Claim management
    4. Outbound call
    5. Customer support
  • CRM service

    Contribute to repeat rate up increases through customer analysis + management using a CRM system for web / mail order sales.

    Services provided

    1. Customer attribute management
    2. ABC analysis
    3. Purchase history management
    4. RFM analysis
    5. Mail distribution
  • Warehouse management system (WMS)

    Efficient on-site operation is possible using our proprietary systems exclusively developed for web / mail-order customers.

    Services provided

    1. Inbound management
    2. Shelf life management
    3. Inventory management
    4. Barcode management
    5. Outbound management
  • Data Entry Outsourcing

    ■ Others
    We provide data entery service for inputting handwritten / keyed-in order / application data you receive into your system in the aim of lightening your burden.

    Services provided

    1. Data entry
    2. Online Visitor Registration for events

Process from Receiving all the way through to Shipping

  • 1Receiving

    Check item / quantity / lot / damage with Advanced Shipment Notice and actual receiving.

  • 2Processing - 1

    Processing when necessary, such as labeling, kitting etc.

  • 3Put-Away

    Put-away to the most effective locations for shipping efficiency.

  • 4Storage

    Provide temperature control if required.

  • 5Picking

    Take the right ordered items using printed out list / Handy terminals / voice picking devices based on shipping order data.

  • 6Inspection

    Before packing, conduct single barcode scanning to realize 99.997% shipment accuracy.

  • 7Processing - 2

    Processing when necessary, such as gift-wrap, ribboning, NOSHI-wrap etc.

  • 8Enclosing

    Enclose leaflets, samples, packing slip and / or deferred payment slip etc.

  • 9Packing

    Packing ordered items carefully with special regard to the recipients.

  • 10Prepare for shipping

    Prepare packaged goods for delivery.

  • 11Shipping

    Arrange shipment to deliver to individual residences, using the best fit method.

  • 12Delivery

    Delivery

Suzuyo provides logistics services which perfectly conform to related Japanese laws

Many of web / mail-order companies such as you are selling medical / quasi-drug / cosmetic / food products.

In Japan, those particular products are subject to related laws and authorization / licenses are required for handling. It should also be noted that the contents of those labels vary from country to country under respective pharmaceutical laws.

Every aspect of logistic activity should be checked in advance to make sure that it is legally in accordance with Japanese laws.

Suzuyo's services support those products which require authorization / licenses in Japan.

Licenses/authorizations under pharmaceutical affairs act are necessary for handling medical/quasi-medical / cosmetic products.

Suzuyo has licenses / authorizations for handling medical/quasi-medical/cosmetic products necessary under the Japanese pharmaceutical affairs act.

This law regulates the manufacturing, use and sale etc. of drugs, quasi-drugs, cosmetics and medical devices in Japan. The purpose of this regulation is to create a framework of rules in order to secure quality / efficacy of drugs, quasi-drugs, cosmetics and medical devices, and also to further improve national hygiene levels by taking the necessary measures to nurture and advance the research & development of drugs and medical-devices which we are especially in need of from medical point of view.

Suzuyo has accumulated a variety of know-how through its vast logistical experience in the handling of medical/quasi-medical/cosmetic products. You can entrust all logistics affairs incl. the arrangement of transportation, customs clearance and/or storage/processing/delivery subjected to Japanese pharmaceutical laws to us at Suzuyo as a one-stop service provider. Our experts having a deep knowledge on logistic matters for handling medical/quasi-medical/cosmetic products provide you with a confident highly accurate logistics service best fit for your needs.

  • Cosmetic Manufacturing License
    (Category: Packaging/Labeling/Storage)

    "Cosmetic products manufacturing" license is necessary for providing services categorized as manufacturing (incl. packing / labeling / storage) for cosmetic products in Japan. Suzuyo already has this.

  • Quasi-drug Manufacturing License
    (Category: Packaging/Labeling/Storage)

    "Quasi-drug manufacturing" license is necessary for providing services categorized as manufacturing (incl. packing / labeling / storage) for quasi-drugs in Japan. Suzuyo already has this.

- Licenses / authorizations under food sanitation law are necessary for handling food products.

Suzuyo has licenses / authorizations for handling food products necessary under the Japanese food sanitation law.

All imported food must pass the the required standard under investigation in accordance with the Food Sanitation Act of Japan. Therefore, most of the food products, when first imported into Japan, are subject to strict analysis conducted by quarantine facilities designated by the Ministry of Health, Labor and Welfare of Japan in advance with the indication of proper "Examination Transcript for Imported Food etc." This shows that the products have duly passed the required standard.

Suzuyo has accumulated a variety of know-how on quality / hygiene / contamination control through its ample logistics experience in the handling of food products. You can entrust all logistics affairs incl. arrangement of transportation, customs clearance and / or storage / processing / delivery which are subject to Japanese pharmaceutical laws to us at Suzuyo as a one-stop service provider. Our experts having deep know-how on logistics issues for the handling of food products provide you with a confident highly accurate logistics service best fit for your needs.

Customs Clearance, too, is one of Suzuyo's expertise with long experience.

Suzuyo is a one-stop service provider seamlessly taking care of all logistic roles from customs clearance through to storage/delivery.

Suzuyo employs over 250 licensed customs brokers to process more 110,000 clearance transactions per year!

Suzuyo takes over the entire burden of bothersome clearance formalities.

Products we handle

  • Beauty Care Products

    Incl. cosmetics which are subject to Japanese pharmaceutical laws.

    Lotion

    Essence

    Cream

    Oil

    Mask

    Foundation

    Eye makeup

    Bath salt

    Lipstick

  • Food, Supplement

    Covering variety of temperature requirements.

    Canned food

    Condiment

    Tea

    Jam

    Confectionery

    Beauty supplement

    Health supplement

    Packaged foods

  • Fitness / Health Equipment

    Covering variety of goods.

    Dental care

    Measuring instrument

    Sound sleep goods

    Correction apparatus

    Health sandal

    Health slipper

    Fitness instrument

    Training instrument

    Air cleaner

    Humidifier

  • Apparel, Bags, Accessories

    Embroidering/Hemming services are available

    Uniforms

    Underwears

    Socks

    Night wear

    Bags

    Fashion accessories
    (Hat,Cap,Watch,Wallet etc.)

  • Sundries

    We do not care how small the goods are.

    Daily sundries

    Detergent, Fabric softener

    Towel

    Toiletries

    Aromas, Healing goods

    Stationaries

    Toys

    Hobby goods

  • Sporting goods

    Covering almost any kinds

    Outdoor

    Baseball

    Football

    Tennis

    Table tennis

    Swimming

    Fitness, Training

    Yoga, Pilates

    Gymnastics, Dance

    Athletics

    Ski, Snowboard

The above are just part of the products we handle.
Please feel free to contact us should you have any questions.

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